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All things Modern Work, with ramblings...

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All things Modern Work, with ramblings...

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April 24, 2024

Luware Nimbus Updates – 1.91-# – Email, Transcription + Hotfixes

I missed the one before the last update with Luware, my RSS feed is jam-packed with bits I follow and sometimes it gets caught in the middle, so a few updates from the team have landed! The one I have […]

Ben Contact Centre 3 min read
April 10, 2024

Dynamics 365 Customer Service – Incoming Wave #1

Microsoft are really starting to compete in the CCaaS market with the latest tech that already is part of their fundamental offering overall. I remember back in the day when contact centers would just hunt around a bunch of desk […]

Ben Contact Centre 2 min read

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