Now, call me old-fashioned, but I usually live by the principle that if you can do something, it doesn’t always mean you should. What we should be doing is gathering the requirements first and then ensuring what’s possible is the […]
I usually hold off with my own write-ups on the release versions; they constantly change, and the GAs are often pushed back due to being overambitious in the wave itself. Additionally, I’ve been knee-deep in deployments for the past few […]
When bolting on some of this new Contact Centre functionality, it usually begs the question – how good is the data? One thing I find, and have seen over the past many years in Modern Work is legacy data, it’s […]
Teams Phone Extensibility has landed on the Dynamics 365 Contact Center platform. The article below gives you some tips, but remember, pre-release / preview, gung ho? Something’s are wrong (which we found out), and below is just a repeat with […]
I thought I would start these #tech-nuggets for quick fixes and niggles I’m coming over some of the vendors I’m using, hope some of them help! Copilot Studio bots are really fun to work with, everyday we have new options […]