#tech-nugget – Social CX metrics – what the dashboards don’t tell you…
The list of social metrics worth tracking in 2026 isn’t the hard part. The hard part is knowing what those metrics are actually trying to tell you when they move.
#tech-nugget – D365CC – Context Variables and Route to Queue
I thought I would start these #tech-nuggets for quick fixes and niggles I’m coming over some of the vendors I’m using, hope some of them help! Copilot Studio bots are really fun to work with, everyday we have new options […]