Teams Phone Extensibility has landed on the Dynamics 365 Contact Center platform. The article below gives you some tips, but remember, pre-release / preview, gung ho? Something’s are wrong (which we found out), and below is just a repeat with […]
I thought I would start these #tech-nuggets for quick fixes and niggles I’m coming over some of the vendors I’m using, hope some of them help! Copilot Studio bots are really fun to work with, everyday we have new options […]
I thought that this would be a good first ‘new’ post about this subject, mainly since I changed my blog’s name. Smooth, eh? I’ve been in the Modern Work industry for almost 18 years. It mostly sits alongside Unified Communications […]
A new update has landed with Luware Nimbus with the reporting and some small changes to the PowerBI out-of-the-box template. The one good thing about the template overall is that it can be adjusted to suit the needs of the […]
I can say it, I’m getting older (perhaps wiser… some may disagree), and the whole AI term is now thrown around as part of modern culture and acceptance, some don’t understand it and some don’t want to know it, but […]
Dynamics as a whole has always been a pretty well-founded CRM system over the years, taking my days back to when I entered IT (yes, nearly 20 years ago) Dynamics, as were other ‘collaborative’ platforms such as Sharepoint, were relatively […]
Like most of my other posts, they tend to start with me throwing in a bit of waffle with what I have been doing in the field, so as not to put a change in direction as to what I […]
I missed the one before the last update with Luware, my RSS feed is jam-packed with bits I follow and sometimes it gets caught in the middle, so a few updates from the team have landed! The one I have […]
Microsoft are really starting to compete in the CCaaS market with the latest tech that already is part of their fundamental offering overall. I remember back in the day when contact centers would just hunt around a bunch of desk […]
Like my last update with the core bundle changes, it’s a few revisions out of date… with a few fun images along the way! You may be asking, what is the point of these, well, the main thing is to […]