Teams Phone Extensibility has landed on the Dynamics 365 Contact Center platform. The article below gives you some tips, but remember, pre-release / preview, gung ho? Something’s are wrong (which we found out), and below is just a repeat with […]
A new update has landed with Luware Nimbus with the reporting and some small changes to the PowerBI out-of-the-box template. The one good thing about the template overall is that it can be adjusted to suit the needs of the […]
I can say it, I’m getting older (perhaps wiser… some may disagree), and the whole AI term is now thrown around as part of modern culture and acceptance, some don’t understand it and some don’t want to know it, but […]
Like most of my other posts, they tend to start with me throwing in a bit of waffle with what I have been doing in the field, so as not to put a change in direction as to what I […]
I missed the one before the last update with Luware, my RSS feed is jam-packed with bits I follow and sometimes it gets caught in the middle, so a few updates from the team have landed! The one I have […]
Microsoft are really starting to compete in the CCaaS market with the latest tech that already is part of their fundamental offering overall. I remember back in the day when contact centers would just hunt around a bunch of desk […]
Like my last update with the core bundle changes, it’s a few revisions out of date… with a few fun images along the way! You may be asking, what is the point of these, well, the main thing is to […]
I have been behind on my blog for a bit, that whole life thing keeps getting in the way! Version 5 of the Anywhere365 new bundle releases hit us not long ago, release notes here: https://golive.anywhere365.io/release_notes/bundle-releases/release-notes-dc2022.05.html But wait… I hear […]
The contact centre of the future has it’s latest core update out, I have laid off-putting up a post about it as I wanted to test it in my lab first. Highlighting the majors I feel are below, and since […]
I have always found federation calling and technical understanding above the rest in what I do, it’s been here for such a long time but is really never used to its full potential when it comes to making calls, or […]