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Modern Work Tech Blog

All things Modern Work, with ramblings...

Modern Work Tech Blog

All things Modern Work, with ramblings...

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February 23, 2025

Modern Work, some AI stuff and other ramblings!

I thought that this would be a good first ‘new’ post about this subject, mainly since I changed my blog’s name. Smooth, eh? I’ve been in the Modern Work industry for almost 18 years. It mostly sits alongside Unified Communications […]

Ben Modern Work 4 min read
January 23, 2025

Luware Nimbus Updates – 1.105 – Reporting

A new update has landed with Luware Nimbus with the reporting and some small changes to the PowerBI out-of-the-box template. The one good thing about the template overall is that it can be adjusted to suit the needs of the […]

Ben Contact Centre 3 min read
August 6, 2024

Generative AI – Creativity vs utility… and contact centres (of course)

I can say it, I’m getting older (perhaps wiser… some may disagree), and the whole AI term is now thrown around as part of modern culture and acceptance, some don’t understand it and some don’t want to know it, but […]

Ben Anywhere365 7 min read
July 15, 2024

Conversation Intelligence, Teams, and Dynamics 365 (insert stuff here) #snippitseries

Dynamics as a whole has always been a pretty well-founded CRM system over the years, taking my days back to when I entered IT (yes, nearly 20 years ago) Dynamics, as were other ‘collaborative’ platforms such as Sharepoint, were relatively […]

Ben Dynamics365 3 min read
June 11, 2024

Dynamics 365 Contact Center… it looks #impressive – yes, another hashtag

Like most of my other posts, they tend to start with me throwing in a bit of waffle with what I have been doing in the field, so as not to put a change in direction as to what I […]

Ben Contact Centre 4 min read

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