#tech-nugget – Social CX metrics – what the dashboards don’t tell you…
The list of social metrics worth tracking in 2026 isn’t the hard part. The hard part is knowing what those metrics are actually trying to tell you when they move.
Modern Work, some AI stuff and other ramblings!
I thought that this would be a good first ‘new’ post about this subject, mainly since I changed my blog’s name. Smooth, eh? I’ve been in the Modern Work industry for almost 18 years. It mostly sits alongside Unified Communications […]