#tech-nugget – Social CX metrics – what the dashboards don’t tell you…
The list of social metrics worth tracking in 2026 isn’t the hard part. The hard part is knowing what those metrics are actually trying to tell you when they move.
Conversation Intelligence, Teams, and Dynamics 365 (insert stuff here) #snippitseries
Dynamics as a whole has always been a pretty well-founded CRM system over the years, taking my days back to when I entered IT (yes, nearly 20 years ago) Dynamics, as were other ‘collaborative’ platforms such as Sharepoint, were relatively […]